Ordering InformationClick on Fresh Flowers, Plants or Sympathy to be directed to our floral website for ordering from our floral department on line. Please check in from time to time as we are continually working on our floral department on this website and anticipate completion soon. Or you may call us at 937-446-2581 or toll free 888-933-3193 and we will be happy to assist you. FLOWER DELIVERY INFORMATION Sardinia and Mowrystown - $6.00 Zip Codes: 45154, 45121, 45168, 45176, 45697 - $7.00 Zip Codes: 45118, 45130, 45142, 45679 - $8.00 Zip Codes: 45106, 45115, 45133, 45660, 45120, 45167 - $10.00 Brown County Hospital - $7.00 Clermont Mercy Hospital - $10.00 Adams County Hospital - $8.00 Cutoff Time For Same Day Delivery: The cutoff time for same day delivery is 2PM. Please allow at least a two hour window in order to avoid any unseen problems for time requests. WIRE SERVICE FSN Wire Service is available for flower orders to be sent out of our delivery area or in any state with a wire fee of $5.00. Expect an additional delivery charge and tax on out of town and out of state Wire Orders. International orders have higher wire fees and orders must be placed well in advance. RECIPIENT NOT HOME If you have specific instructions for the delivery of your floral bouquet, please mention while placing your order. In all other cases, if the recipient is not at home we will either: - Call the recipient to schedule an appropriate delivery time - Leave a note on the recipient’s door asking them to contact us to schedule a delivery time - Leave the arrangement in a covered, secure area of the home (porch, garage, or other entrance) - Leave the bouquet with a neighbor and place a message on the recipient’s door with this information GIFT ORDERS For Primitives, Gifts, Berries, Candles, Throws or Seasonal items click on the button of your choice, search for your item you wish to purchase, select color and quantity, click add to cart, continue shopping and then click on view cart for items purchased and total. Continue to Check Out where you will fill out customer and credit card information. Click Continue to view Grand Total and Submit. If you wish to cancel or change your order please do so before clicking on Submit or your order will be final and processed. Gifts items will be shipped US Postal service, Fed Ex or UPS and can be expected to arrive in 1 - 3 weeks. You will be notified of items on backorder. Orders shipped in Ohio will be charged Ohio state and county tax. SECRET GARDEN FLORIST GUARANTEE Flowers: We understand that quality product and timely delivery is important to you and we will do everything in our power to please you and bring you 100% satisfaction. Most fresh cut flowers have a shelf life of five days with some lasting up to two weeks. If there is an unexpected problem with your fresh flower purchase, please notify us within two days so that we can make the proper corrections. Please expect some substitutions of flowers out of season with either flowers of same desired color of equal value or same type but different color. Gifts: If for any reason you are not completely satisfied with your gift item purchase simply return the item in the original condition within 10 days, shipping at your expense and we will haply replace it, refund your money, or adjust your purchase price. Items must include a copy of your receipt, and a note stating your request for a refund or exchange. We welcome your comment as to why you are returning your merchandise so we may better serve you. Please pack the item in the same manner in which you received it, if possible, as we cannot issue refunds or exchanges on broken or damaged items. Shipping the item back to us with insurance will help to cover if there is damage from the shipping. We do not refund any shipping fees. If you have a question or concern about your purchase please do not hesitate to call 937-446-2581 and speak to one of our friendly representatives. |
